Return & Exchange Policy

Return & Exchange Policy

At BK Fashion, we want you to be completely satisfied with every purchase. If you’re not happy with a product or there’s an issue with it, you can easily request a return or exchange by following the guidelines below.

Return Eligibility

• Return/exchange requests must be made within 3 (three) days of receiving your delivery.
• The item must be unused, undamaged, and returned in its original packaging with tags and box intact.
• The original invoice/receipt must be included with the returned item.
• Returns are accepted for wrong items delivered, damaged products, or size issues.

Non-Returnable Items

• Used, washed, or perfumed clothing.
• Items purchased on Discount/Flash Sale that were marked “Non-Returnable” at the time of purchase.
• Innerwear, cosmetics, and hygiene-related products (for health and safety reasons).

Return / Exchange Process

1. Contact us via WhatsApp (+8801901637638) or contact@bkfashionbd.com with your order number and reason for return.
2. Our team will review and approve your return/exchange request.
3. Send the product back through our designated outlet or courier service.
4. Once the item is inspected, we’ll send your exchange item or initiate the refund process.

Refund Method

Refunds are typically processed within 7 business days of receiving the returned item, either through the original payment method (bKash/Nagad/Bank) or as store credit. For Cash on Delivery orders, refunds are sent to your bKash/Nagad number.

Need Help?

If you have any questions about returns or exchanges, please reach out to our customer support team. We’re available 24/7 to assist you.